Author Archive: Aaron Smith

August 20, 2008: Subject line collusion in the airline industry?

Posted by Aaron Smith at 11:42 AM
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From: Delta Airlines Subject Line: Don't miss out on 1,000 bonus miles Date: Thursday, August 14, 2008 From: Southwest Airlines Rapid Rewards Date: Don't miss out on your extra credit promotion. Date: Thursday, August 14, 2008 Talk about serendipity: these two messages with similar...
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August 07, 2008: Smith-Harmon Blog 2.0

Posted by Aaron Smith at 12:19 PM
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In true blogger fashion, I am happy to announce the launch of our newly redesigned blog via a blog posting :) In addition to the fancy new look, the blog will include many more voices from the S-H team, providing a well-rounded perspective on email...
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